According to Dawn, the best part of her day is watching patients and their parents leaving the office confident and happy, because they’ve had a positive experience while here, especially if they arrived feeling anxious. Some days you’ll find Dawn at our reception area, welcoming patients and overseeing paperwork. At other times she is working with our patients and their families to discuss treatment planning. And she is always available to answer your questions about our practice and pediatric dentistry. In fact, she encourages questions, believing that informed patients make better, healthier decisions about their care and lives.
In her downtime, Dawn is often found surrounded by her animals, crochet hook in hand. She and her husband have four cats and two dogs, and the antics of the animals keep them entertained.
Front Office Manager
Don may be the first person to greet you when you arrive for your visit. He’s always smiling and loves to welcome new and returning patients, and hear about everyone’s lives and families. Overseeing the day-to-day running of the front office keeps Don busy: He schedules patients and submits and follow-ups on insurance claims, and he’s our computer / technology trouble-shooter, as well.
His off hours are spent with his wife and animals. Don’s very involved with the sport of K9 Nose Work. He and his dog Cooper have been competing since 2012 and have achieved titles in Nose Work 1 and Nose Work 2.
Cathy says that the most rewarding part of her work is when a child and the parents come in, very frightened, and she is able to help them work through their fears so that when the appointment is finished, everyone leaves having had a positive experience and with a smile on their face. Among her many duties, Cathy is our OSHA trainer and compliance person, and she manages the clinical areas of Kids Dentist. She’s certified in infection control and nitrous oxide and oxygen conscious sedation analgesia administration. On top of that, she writes our newsletter and manages our Facebook page!
Outside work, Cathy loves spending time with her family, especially her five grandchildren. She also enjoys photography, creating audiovisual slide shows, boating, and traveling.
Lisa says the greatest joy in her job comes from watching the children grow up, over the years, and being a part of that process. She spends a lot of time with our younger patients, talking with them about oral health and teaching them not just how to keep their mouth healthy between visits and cleanings, but why it’s important to do so. Always encouraging and reassuring, Lisa excels at helping timid patients work through their fears and actually smile and laugh during their visit — which shouldn’t be surprising, because she used to be a “cast member” at Disneyland. In addition to providing education and cleanings, she’s certified in nitrous oxide and oxygen conscious sedation analgesia administration.
In her free time, Lisa loves being outdoors, losing herself in a good book, traveling, and being with friends and family.
Our patients love coming to see Eva! She’s so good at providing them with entertainment and distraction, to get them laughing and relaxed during their visit. She’s really skilled at helping kids become enthusiastic about their dental care, and she talks with them about what’s going to happen during their visit in terms they can understand and appreciate. Because she has three beautiful girls of her, own, she knows how kids think and how best to talk with them. Sometimes Eva’s at our front desk, and at other times she’s in our back office, performing dental and hygiene assisting and sterilization.
When she’s not here at Kids Dentist, Eva’s usually with her three daughters. They love trying new adventures.
Hygiene and Dental Assistant
With a really big smile and a great way with kids, Nacelen provides both hygiene and dental assistance during treatments. She is there to help the doctor and the hygienist, but her focus is mostly on the patients: checking to make sure they are comfortable, cracking jokes to keep them entertained, and reassuring them if they’re a little scared. As the oldest of five children, Nacelen is excellent at understanding how younger patients think and how to help them become excited about their visits. She says that her favorite part of her work is when a child who arrived with fear in his or her eyes, leaves with a big smile, because the child had a good time while here.
Nacelen recently got married and cannot wait to start a family of her own.